It was more like a college dorm than an office. Bound, and available for free.Įmployees were streaming into work wearing quasi-costumes, lots of “flare”, smiling, loud chatter, laughing. One of the books was their “Culture Book” for 2012, with personal vignettes about Zappos written by every employee. All of the books were available for $10, with the proceeds going to charity.ĥ. We were invited to peruse their library, which was next to reception.

When we walked in, we were greeted by the receptionist, who offered us free drinks, food – whatever we wanted.Ĥ. They offered to drive us from the airport or our hotel for free.ģ.

Some things that caught my attention before the tour started:ġ. Jerrod and Andy (members of our sales team) joined me. So, on a recent trip to Las Vegas, I visited Zappos headquarters to see how they do it, and to see whether they’ve maintained their culture en route to well over $1 billion in sales and a successful sale of the business to Amazon in 2009. The Zappos representative then finds the answer happily. Company lore includes customers who’ve called into support and asked where to find a hamburger for delivery at 3 am in New York City. Zappos is one of many online sellers of shoes, but they stand out by providing “wow” experiences to their customers. The book stimulated a lot of thinking about GuildQuality’s company culture and how best to hire the right people, foster learning, and enable everyone to “deliver happiness” to our members. The inspiration and one of the first books in our library was Delivering Happiness by Zappos founder Tony Hsieh. We share what we’re reading and learning in our monthly team meetings. We started with an initial set of books in the library and offered to pay for any book that our employees wanted to purchase, download, or listen to. Back in February, GuildQuality started a library for members of our team, with the goal of sharing new ideas and continuous learning.

Zappos book